RETURNED GOODS POLICY
Accounts must secure in advance a return authorization number (RA#) to return merchandise for any reason (including warranty service) by calling our Customer Service Department at 888-860-7597 hit 2. Accounts must return merchandise for credit within 60 days of invoice date (excluding manufacturer defects). Returns made after 60 days require prior approval of your R.A.C.E. Sales Representative. Any model or color not listed in the current year’s price list will not be accepted for credit. Close out merchandise and customized sunglasses are not returnable. Product returned must be in original, undamaged factory packaging. R.A.C.E. will charge any time and material required to re-package any products not received in original, undamaged factory packaging. Frames being returned for credit that have scratched lenses will be assessed a fee for each set of lenses needed. Returns should not be deducted from invoice payment until a credit memo is issued. All return merchandise shipments must be shipped in a traceable manner with delivery confirmation and boxes must bear the Return Authorization number provided by our Customer Service Department. If a package does not display the Return Authorization number, it will be refused. Please provide the following on all return requests: quantity, product item # and description of items you are returning, original invoice number and your R.A.C.E. account number, phone number and contact name.
All returns must be sent to:
Running and Cycling Enterprises
1015 Calle Amanecer
San Clemente, CA 92673